IT-Assurance Patch Management and Monitoring “ITAP”

“ITAP” is a subset of the larger IT-Assurance Managed Service Program. In short, we install a SMART agent on each desktop, the agent connects to a Patch Management Gateway Server (provided free of charge if needed) to provide complete patch and monitoring services. The Gateway Server pushes only approved “Whitelisted” patches out to the desktops and servers. The agents then report back to our data network operations center servers with the status of the upgrade. This upgrade occurs only during the timeframe that you specify.

You will get an accurate inventory without the headache of spending thousands of dollars setting the services up and managing their operations. We will handle the entire process without costing you any additional dollars for hardware or software! We can even offer complete anti-virus management solution utilizing AVG anti-virus packages for a small monthly fee.

All this information is available at your fingertip for real-time review. Our web interface provides this information in a secure manner. The Workstation portal allows you to generate reports on the status of your workstations.

For example, assume you are planning the upgrade to MS Office 2003. You need to know how many computers are running Windows 2000 and how many are at Windows XP level. Also you will need to know how many are currently running Office 2000 or Office 2003. In less than a minute you will know your exact count and how many licenses you need. Thus you will be saving the cost of buying too many or too few licenses.

Mobile and Remote/Home Coverage

Want to provide complete coverage to your mobile and home users? Our  ”ITAP” agents will also work in these environments. Once we install our tools on these devices you will receive the same detailed reports that you rely on for your office computers.

Many hardware failures can be detected and PROACTIVELY responded to before the actual failure. This information can then be used to prevent failures by sending replacement parts out and having them installed remotely.

International Coverage

Many companies have issues surrounding domestic desktop and server monitoring. Once international coverage is thrown into the mix, there is a tremendous issue in maintaining the level of control required to adequately manage those resources. Our agent is fully capable of spanning international boundaries and providing that level of service. As long as a network device is attached to the internet we can manage it. With our agent there are no export restrictions.

You will now have ability to inventory and centralize management of your assets whether they are down the hall or across the globe; all within one easy system. We will maintain and report on all of these components regardless of their physical location.

ITAP Interface

Below are a couple of screen shots of the real-time user interface.

The Dashboard is the first screen you are presented with:

You can drill down into the reporting tool for a plethora of reports. Choose from dozens of standard reports on both a summary and detailed level.

We can also monitor the status of your backups and initiate a trouble ticket in the event a backup service is not working correctly.

On a monthly basis we will review with you your Monthly Activity Reports which contain detailed information about the status of your environment. You can then use this information as a tool from which business decisions can be formulated. The key to reducing operational costs is to monitor and maintain your environment on a periodic basis.

Much like maintaining an auto, regular preventive maintenance will avoid catastrophic and expensive failures in the future.